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Return and Refund Policy
we want you to be completely satisfied with your purchases. If you have any issues with your order. please read our Return and Refund Policy carefully to understand your options.
Returns
Eligibility
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To be eligible for a return. your item must be unused and in the same condition as when you received it.
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Returns must be initiated within 30 days of the purchase date.
How to Initiate a Return
To initiate a return. please follow these steps:
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Contact our Customer Support team at Support@Mavsee.com with your order number and a detailed explanation of the issue.
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Wait for our team to respond and provide you with return instructions.
Refunds
Once your return is received and inspected. we will notify you of the approval or rejection of your refund. If approved. your refund will be processed. and a credit will automatically be applied to your original method of payment within a reasonable number of days.
Exchanges
We do not offer exchanges at this time. If you need a different item. please initiate a return. and once the return is processed. you can place a new order for the item you want.
Shipping Costs
Please note that shipping costs are non-refundable. If you receive a refund. the cost of return shipping will be deducted from your refund unless the return is due to an error on our part.
Damaged or Defective Items
If you receive a damaged or defective item. please contact us immediately at support@oononno.com with photos of the damaged or defective product. We will work to resolve the issue promptly.
Contact Us
If you have any questions or need further assistance regarding our Return and Refund Policy. please don't hesitate to contact our Customer Support team at Support@Mavsee.com. We are here to help you.
