Transport information

Our goal is to provide you with the best shipping options, no matter where you live. Every day, we serve hundreds of customers around the world, ensuring we always provide you with the highest level of responsiveness.

The time frame for order delivery is divided into two parts:

Processing time: order verification, quality inspection and packaging. All orders will be sent to the fulfillment center for shipping within 1-3 days of order placement.
Shipping time: This is the time it takes to ship an item from our fulfillment center to its destination. International delivery usually takes around 7-12 business days. Once processed and leaving the warehouse, items usually take 7 to 12 days to reach their destination, but sometimes it can take longer.

Shipping country

Currently, we only ship to the United States, United Kingdom, Canada, and Australia.

confirm

Once an order requires authorization, we will send you a confirmation email. After confirming your order, we will start preparation immediately. It will be difficult for us to change or cancel your order during this period, but we will do our best to support your request.

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Your order usually takes 1-3 business days. If processing takes longer than expected, we will send you an email.

Shipping fee

Please note that we are not responsible for any local taxes or customs fees that may be levied by your country.

Tracking Service

Once we send your order, your tracking number and a link to the courier website will be sent via email. You can also track in your user account at Mavsee.com. We will also send you an email if there are any unsuccessful deliveries. After receiving your purchase order, you are free to write a review.
If an item is not received or shipped, please contact us within 6 months of delivery and one of our representatives will resolve the issue within 24 hours. Please note that late requests may not be accepted.

Contact us

If you have any questions during shipping or after you receive your item, please contact us at support@Mavsee.com and one of our customer service representatives will provide you with a satisfactory solution.

Customers may apply for a return or exchange within 30 days after receiving product(s). Refunds will be made by the same method you used to pay.

Please note: items marked “Final Sale” cannot be returned/exchanged.

Sale and promotional items are excluded and remain subject to our regular return/exchange policy.

CANCELLATION

We accept order cancellations before product processing. If the order is cancelled by that time, you will get a full refund.

If the product has already been shipped out, we will unfortunately be unable to cancel the order.

RETURN/EXCHANGE CONDITIONS

• All items must be returned in their original selling condition, without having been worn, washed or altered, and with all their tags still attached.
• All items must be returned with their original boxes.
• All items must be returned in one package.
• Return/Exchange shipments must be made using the same service as the original delivery.
• We can only accept returns/exchanges from the country to which an order was originally shipped, for example, orders delivered to the US must be returned from the US
• Customised items cannot be returned.
• The return/exchange is unfortunately not free of charge (import and shipping fees will be charged at your own expense).
• For hygiene reasons, underwear briefs, certain jewellery, make-up and skincare products cannot be returned. Swimwear briefs and swimsuits can only be returned if the sanitary liner strip is intact.
• Naturally any faulty items can be returned.

We reserve the right not to accept any return/exchange if the product shows signs of wear or has been used or altered from its original condition.

You will be informed if we propose to reject your refund/exchange; you may choose to have the product sent back to you at your own expense.

HOW TO RETURN AN ITEM OR AN ENTIRE ORDER?

Step 1: Please contact our Customer service team to start the return process with the following information:

• Order number
• Proof of purchase
• Video or photo of the faulty product

Step 2: Insert your receipt, along with the items, back into the original packaging.

Step 3: Fill out all three copies of the Returns Pro-Forma Invoice Form. Insert all copies in the transparent envelope and attach it to the package without closing it. These documents are required for customs, so please be sure to complete all 3 copies.

Step 4: Turn package over to the courier, after the courier has checked the return shipment, please close the package securely.

REFUND

In case of a return, your refund will be credited to the original payment method. Shipping costs will not be refunded by Auoing in case of returns.

Once your package reaches us, please allow 7-14 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you at your own expense. When your return has been accepted, your refund will be issued and you will receive a confirmation email.

RETURN/EXCHANGE ADDRESS

We’re available to support you via

Email: support@Mavsee.com

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.